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PPA Independent Publishing Company of the Year 2019

Personal Travel Expert - Leeds

Competitive starting salary £17,000 - £19,000 plus generous uncapped performance related pay (sales and service) OTE £26,000+

Yorkshire and Humber, United Kingdom

We Live and Love Travel.... Do you?


We have an exciting opportunity for an experienced Travel Consultant to join us as a Personal Travel Expert in our high street store in Leeds.


Our 8 week training programme is designed for all levels within the industry; whether you are already a tailor-made specialist or a Travel Agent looking to become the expert.


Start dates available: 12th August & 16th September


There’s a very simple reason why Kuoni consistently tops the awards. It’s thanks to our outstanding Travel Experts who go the extra mile for our customers - it’s what we are famous for!


Kuoni holidays don’t come off the shelf; they are tailor made and crafted to suit the individual needs of the customer – this is where the fun starts.


As a Personal Travel Expert you will be delivering a personal service to your customers each day by managing their journey from the time they enquire about that once in a life time adventure through to the time their feet land back on home soil. This is done by inspiring and creating excitement throughout. Do you have the confidence to do so?


Our Experts tailor-make each and every holiday to match the customers interests, tastes and spend. We gain customers by using a successful Omni-channel approach that seeks to provide customers with a seamless experience. Our Experts gain enquiries by conversing face to face, over the phone, via email, online chat or through trade partners. We believe the best way to find out more about our customers is by having an old fashioned conversations. Are you a natural conversation starter?


Alongside exceptional customer service and rapport building our Experts work towards monthly sales targets that are expected to be met. Are you motivated by personal success and the customers satisfaction?


As you can imagine there is a lot of multi taking involved as a Personal Travel Expert once a booking has been made; from excursions requests, pre booking seats to sending holiday confirmations. If no two holidays should be the same, then no working day should be!



Our stores are open seven days a week with a requirement to work 37 hours across 5 days which will include a selection of shifts including evenings and weekends.


If you feel you have the ‘Kuoni-ness’ that we are looking for and would like to join us there are many benefits that you can expect in return for hard work, dedication and delivering outstanding service, such as -

  • You will travel the world & you will sell the world. You’ll learn about the destinations and products that you are selling first-hand (Typically one educational a year)
  • A welcoming and positive working environment, engaging and enthusiastic colleagues
  • Competitive starting salary £17,000 - £19,000 plus generous uncapped performance related pay (sales and service) OTE £26,000+
  • Comprehensive induction training programme at head office and regionally
  • Sales Incentive rewards & recognition programme
  • Discounted personal travel, holiday prize draws and free annual travel insurance
  • The opportunity to grow and develop within the business


Our desired applicant will:

  • Be passionate and enthusiastic about travel (with first-hand experience of several long-haul destinations)
  • Have excellent communication skills - can not only talk to our customers but listen to them; building a relationship while you build their dream holiday
  • Have a good knowledge of the travel industry & experience in selling tailor-made holidays
  • Have an understanding of sales targets and importance of these being achieved.
  • Manage own time effectively; there’s a lot to do before, during and after the customer journey
  • Be self-motivated and dedicated to follow up on enquiries
  • Have a good understanding of booking platforms.
  • Committed to delivering outstanding customer service
  • Adaptable and be flexible in an ever-changing and Omni-channel environment
  • Be a team player and continually strive to improve own knowledge and skills


To apply, please visit our careers page via the button below.

Personal Travel Expert - Leeds
Industry sector:Tour operators
Job TypePerm
Job FunctionSales
RecruiterDer Touristik UK
Job ID18852

TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU