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Birmingham, United Kingdom
We are an award-winning small specialist tour operator providing tailor-made and group packages for Hajj and Umrah as well as other select destinations. We are seeking to recruit a highly motivated sales driven travel consultant. The success of the company is based on providing a high service level with attention to detail in handling individual arrangements and providing an efficient and personal service. Repeat customers are the mainstay of our business.
The role is to support all areas of our operation and the necessary ongoing training will be provided. The role is suited to candidates who want an interesting, challenging and varied job.
Incoming telephone call handling. This is an important part of the work and involves advising customers of availability of services and help in planning holidays.
Preparation of quotations. Following up telephone requests or internet enquiries, “tailor-made” holidays require availability checked and each quotation individually costed.
Confirmation of bookings. This involves confirming flights through airline systems, or via specialist consolidators confirmation to hotels in destination. Details of bookings are input into back office systems and confirmations sent to customers.
Identify opportunities and convert them to sales.
Preparation of travel documentation. Attention to detail and care is needed to ensure details are all correct and individually prepared.
Well-presented and spoken
High standard of written English and numeracy
A true belief in the importance of customer service
Personality to work without supervision – just get on with it
Happy to work in a small office environment
Must have travel agency experience
Excellent Customer Service skills
Articulate, good telephone manner
High level of accuracy and attention to detail
Organised and methodical
Computer literate: Microsoft Office
Ability to work under pressure
Knowledge of the travel industry
Able to use GDS system
Dynamic approach to work to increase sales
If you feel you have the right personal and professional attributes please email your CV to firstname.lastname@example.org.