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PPA Independent Publishing Company of the Year 2019
Campaign Business Media Brand of the Year 2020

Travel Consultant


Birmingham, United Kingdom

We are an award-winning small specialist tour operator providing tailor-made and group packages for Hajj and Umrah as well as other select destinations. We are seeking to recruit a highly motivated sales driven travel consultant. The success of the company is based on providing a high service level with attention to detail in handling individual arrangements and providing an efficient and personal service. Repeat customers are the mainstay of our business.

The role is to support all areas of our operation and the necessary ongoing training will be provided. The role is suited to candidates who want an interesting, challenging and varied job.

Position Details:


  • Incoming telephone call handling. This is an important part of the work and involves advising customers of availability of services and help in planning holidays.
  • Preparation of quotations. Following up telephone requests or internet enquiries, “tailor-made” holidays require availability checked and each quotation individually costed.
  • Confirmation of bookings. This involves confirming flights through airline systems, or via specialist consolidators confirmation to hotels in destination. Details of bookings are input into back office systems and confirmations sent to customers.
  • Identify opportunities and convert them to sales.
  • Preparation of travel documentation. Attention to detail and care is needed to ensure details are all correct and individually prepared.
  • General administration.

Candidate Profile:

  • Well-presented and spoken
  • Sales-driven individual
  • High standard of written English and numeracy
  • Computer literate
  • A true belief in the importance of customer service
  • Personality to work without supervision – just get on with it
  • Happy to work in a small office environment

Essential Skills:

  • Must have travel agency experience
  • Excellent Customer Service skills
  • Articulate, good telephone manner
  • High level of accuracy and attention to detail
  • Organised and methodical
  • Computer literate: Microsoft Office
  • Ability to work under pressure
  • Knowledge of the travel industry

Desirable Skills:

  • Able to use GDS system
  • Dynamic approach to work to increase sales



If you feel you have the right personal and professional attributes please email your CV to

Closing date: 20 December 2019

Al-Hidaayah Travel Ltd

436 Coventry Road

Small Heath


B10 0UG

Travel Consultant
Industry sector:Tour operators
Job TypePerm
RecruiterAl-Hidaayah Travel Ltd
Job ID20280

TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU