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Campaign Business Media Brand of the Year 2020
Travel Media Awards Trade Publication of the Year 2020 - Print & Online

Cruise Customer Care Assistant

£18,500 (negotiable on experience) + bonus

Derbyshire, United Kingdom

Cruise Customer Care Assistant

Salary £18,500 (negotiable on experience) + bonus

We are seeking great people to join our friendly, ambitious team. If you’ve got great organisational skills and an excellent telephone manner, we’d love to hear from you.

We’ll offer a competitive basic salary (dependent on your experience) and a bonus scheme, as well as the opportunity to work within a great team of people. We’ve several roles to fill, with at least one at our office in Bolsover, Derbyshire, but homeworkers with the necessary experience are also welcome to apply.

Is previous cruise administration experience essential?

Yes, we’re cruise specialists, so our loyal customers will expect to benefit from your cruise industry knowledge.

What is the purpose of the role?

To take care of all of our valued customers’ pre and post cruise needs and manage all supplier documentation

What do I need to do whilst in the role?

  • Receive bookings from the sales team and load them on to our in-house system, TARSC
  • Send and manage all documentation throughout the customer booking journey
  • Process customer payments and ensure all deadlines are met
  • Liaise with customers over the phone and by e-mail in relation to pre and post travel queries
  • Check and manage all supplier confirmations and travel documentation
  • Assist customers with amendments, cancellations and complaints

What skills do I need for the role?

  • Must be highly self-motivated
  • Must have a meticulous attention to detail – total accuracy is a necessity
  • Must have an excellent telephone manner, and be able to quickly build rapport
  • Must have excellent communication skills using the written word
  • Must be a friendly, approachable, professional team player
  • Must be computer literate particularly in Excel and Word, internet and email
  • Must be able to understand profit and loss calculations, such as gross margin, percentages and discounts

What experience do I need for the role?

At least 1 years’ cruise industry experience, ideally having used TARSC.

Please send CV and a covering letter to

Cruise Customer Care Assistant
Industry sector:Cruise
Job TypePerm
Job FunctionCustomer Services
Job ID27797

TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
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