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City of London, Central London, United Kingdom

This fast growing online travel company are recruiting for an experienced Customer Relations Operations Executive to deal with escalated customer issues and complex complaints. Paying up to £DOE + 20% bonus, based in the City of London.

Customer Relations Operations Executive, Responsibilities:
- Respond to all written pre and post departure complaints, ensuring Abta Compliance.
- Act as contact for all escalated in-resort and pre-departure complaints
- Track and report on customer issues and support Head of Operations to create and implement new policies based on findings
- Ensure company procedures and documents are complaint and regularly updated
- Collate and analyse customer experience research for stakeholders

Customer Relations Operations Executive, Skills Required:
- Travel industry background with strong understanding of PTD and ABTA Regulations
- Experience of crisis management and dealing with customer escalations
- Excellent written English with strong attention to detail

Additional Information:
- Paying up to £DOE + 20% bonus
- Based in the City of London

To apply for this Customer Relations Operations Executive please either apply online, email your c.v to or call Amy on 02073971284 quoting Ref: AG44693

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

Job Type
Job ID
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: New Bridge Street House, 30-34 New Bridge Street, London EC4V 6BJ
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