Customer Service and Administration Executive, Amersham, Salary to £21k
We are seeking candidates with extensive customer service and administration experience for a very important role in the after booking experience with this long haul travel operator. You will be offering high levels of service delivery for their valued customers and the ongoing delivery of professional and accurate documentation to their clients. You will also be managing customer enquiries at busy peak times. They are offering a competitive salary up to £21k plus bonus.
Customer Service and Administration Executive Responsibilities:
Ensure that customer enquiries are dealt with efficiently
Communicate with customers positively
Liaise with other departments on behalf of the customer
Ensuring the ongoing delivery of professional and accurate documentation
Communicate with clients/agents via telephone and/or email
Check bookings with the use of reports to ensure that documentation is ready to produce.
Liaise with Product to ensure that all documentation is accurate
Confident in peak times be the first point of call to help the sales team
Customer Service and Administration Executive Requirements:
Exceptional customer service skills and experience in telephone sales
Excellent written and oral communication skills
Excellent organizational skills
Well developed time management skills
A positive and enthusiastic approach
A high level of accuracy and detail orientated
Meet deadline and work calmly under pressure
If you are keen to be considered please apply online or email your CV to firstname.lastname@example.org or call Nick on 02073971286.
Don’t keep a good thing to yourself
We grow our business through referrals, so please don’t keep us to yourself. If you think we’re doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk