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Pricing & Business Analyst


London, United Kingdom

Purpose of Job:


Manage the competitive pricing position of RBA in the UK & Ireland market by:


  • Designing and implementing the Annual Market Fare Package (AMF) by working in conjunction with Pricing/RM in Brunei and the local sales team and management in LON
  • Designing & introducing premeditated tactical fare initiatives to capture revenue and address seasonal variances
  • Designing & implementing tactical fare responses to competitors’ fare offerings to minimise competitors’ impact on RBA and to retain and protect RBA business
  • With Brunei pricing and RM, ensure all fares are filled correctly and seats are allocated to appropriate RBD’s and fare classes
  • Monitor competitor fares and commissions to ensure RBA is competitive in key market segments, provide MI to BWN as required
  • Ensure all appropriate fares are correctly positioned on RBA website to maximise all direct sales opportunities
  • Distribute all fares to the market place

Pricing Analysts are responsible for tracking marketplace


Manage the group booking activity in UK & Ireland; respond to requests for quotes considering market demand, other carriers’ pricing models and RBA’s objectives.


Follow up quotes and achieve an acceptable utilization rate. Manage relationships with those agents who provide group business.


The position is also responsible for the detailed analysis of RBA’s local business, to supply meaningful, accurate and timely reports on forward booking trends, tracking market place trends, BSP activity,call centre activity, flown revenue performance, yield performance, OTP and other station KPIs.





  • Assist Country Manager, Sales & Marketing Manager and the Sales Team with market study, fares analysis and comparison with competitors and fares preparation. Co-ordinate with HO on loading and distribution
  • Advise agents/consolidators on new fares/specials released
  • Assist in clearing/disposition of agent queries on fares
  • Preparing data information or statistical breakdown on BPS ticket sales as may be required by Sales & Marketing Manager
  • Update SPA listings and create combination fares using SPA fares
  • Prepare artwork for online fares


  • Process Ticketing Application Forms received from agents. Ensure that Country Manager’s approval is obtained, maintain RBA records, ensure agent is assigned ticketing authority in BSPLink
  • Send confirmation advice to agent, along with current fare sheets, ensuring that they receive the correct fare level. Add the new agent to the fares distribution list


  • Key local point of contact at Royal Brunei Airlines on fares matters
  • Resolve disputes, if any, with agents on fares matters in a professional manner with a view to keeping and maintaining a very good business relationship with them

Business Analysis functions

  • Prepare weekly business activity reporting including forward booking analysis, BSP revenue reports, Call centre for the GB sales team
  • Analyse month flown revenue data to identify traffic pattern changes and assess performance against KPIs
  • Monitor group booking activities and report on performance
  • Undertake route studies and other adhoc projects as required

Group Booking and other Sales functions

  • Achieve Groups sales revenue target by effectively managing the queuing and booking activity for RBA in the United Kingdom
  • Respond to all group fare quote requests and negotiate outcomes with pricing and RM in Brunei
  • Position fare quotes to travel agents and direct clients as required, follow up to secure high retention of all group business
  • Assist in any other task as may be required from time to time

Qualifications & Experience


Key Skills Required

  • Minimum of 7 years’ airline reservations or sales experience
  • Business Degree or Diploma (ideal) or a travel related field
  • Proven skills in managing external relationships and business partnerships
  • High level of proficiency in MS Office software, Excel in particular
  • Highly developed administrative skills
  • Demonstrable skills in analysis and ability to communicate findings to a mixed audience
  • High degree of market awareness and understanding of the United Kingdom travel distribution systems
  • Awareness of the GDS capabilities and constraints

Key Qualities required

  • Good interpersonal and teamwork skills
  • Ability to solve problems relating to tasks within area of responsibility
  • Good time management - ability to prioritise tasks and balance workloads
  • Ability to work with minimum supervision
  • Self-motivated and possess good initiative
  • Personal commitment to act in a professional manner to benefit Royal Brunei
  • Culturally aware and experienced in working in a multi-cultural environment
Pricing & Business Analyst
Job Type
Royal Brunei
Job ID
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: New Bridge Street House, 30-34 New Bridge Street, London EC4V 6BJ
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