Balkan Holidays are the number one specialist tour operator to the Balkan region with 51 years of experience. Our charter flight operation provides the highest volume and the most varied product offering to this beautiful part of Europe.
To help us with our exciting growth plans we have a vacancy for a reservations manager in our central London office to manage our reservations department for a period of up to 12 months to cover maternity leave.
The reservations manager is responsible for all aspects of our reservations team, this involves the monitoring of calls, managing a team of up to 14 staff on a day to day basis, staff development, identifying and arranging staff training needs to ensure high levels of product knowledge and customer service plus all the other responsibilities that come with managing a busy reservations department.
The successful candidate must have at least two years management experience in a similar role within the travel industry, be able to work on a rota basis plus knowledge of our products would be an advantage.
We offer a competitive salary dependent on experience plus benefits such as a contributory pension scheme, travel concessions and additional annual bonus based on company’s annual performance. Plus you’ll have the opportunity to work with some outstanding people in a fun and thriving environment.
In the first instance, please email your CV and a covering letter to firstname.lastname@example.org.