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Team Leader

There is a competitive salary package, plus benefits on offer for the right candidate.

North West, United Kingdom

About Us

 

CRESTA WORLD TRAVEL, ONE OF THE UK’S LEADING INDEPENDENT TRAVEL AGENTS OFFERS UNBEATABLE VALUE FOR WORLDWIDE TRAVEL.

 

We are an independent long haul tour operator looking for team leader who will manage and drive our talented reservations team. You would need to be experienced in tour operations or be a travel agent with lots of experience putting together tailor made itineraries. The role is ideally suited to an enthusiastic and motivated team player who has a real passion for travel.

 

Main responsibilities

  • To lead, motivate and develop staff (including goal setting, coaching, 1:1’s, appraisals)
  • To manage poor performance effectively
  • To ensure adequate staffing levels to maintain service levels and staff morale
  • To recruit and retain staff
  • To train new employees and coach existing employees.
  • To grow the business using relevant marketing ideas
  • To promote the business using specific and relevant advertising
  • To discuss with other suppliers (ground handlers/car hire/hotels/safari etc) to supply relevant products for the Brand.
  • To meet and exceed personal and team targets To monitor the actions of our competitors to ensure competitiveness
  • To provide outstanding customer service by placing the interests of the customers first and aiming to exceed customer expectations
  • To build a rapport with customers to maximise repeat business
  • To listen to the needs of the customer and promote our in house products at every opportunity
  • To support / deputise for Business & Retail Director when appropriate to ensure consistent high standards of service are maintained and achieved and procedures followed
  • To provide regular maintenance calls to regular customers
  • To work as a team player and be flexible to the demands of the business, working closely with peers, colleagues and senior management team to deliver the organisations goals

There is a competitive salary package, plus benefits on offer for the right candidate.

 

Please apply via the button below to Denise Fraser by 11th May

Team Leader
Sector
Tour operators
Job Type
Perm
Recruiter
Denise Fraser
Job ID
9822
TR FB
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: New Bridge Street House, 30-34 New Bridge Street, London EC4V 6BJ
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