The Travel Industry Awards by TTG

Agent Judged Categories

Agent-Judged Categories

These categories are for travel suppliers who work closely with travel agents in the UK and Ireland. Suppliers can either nominate themselves or be nominated by agents before 8 March 2020.

 

In the first stage, you will be rated by TTG’s travel agent audience (if they are familiar with your brand) in order to decide the shortlist. The top-rated entrants will then be invited to complete a written submission, costing £249 +VAT (or £299 +VAT after the first deadline).

 

In your written submission, you will need to focus on what you have achieved and enhanced in the last 12 months specifically. The shortlisted submissions will then be assessed by a panel of representatives from TTG Top 50 Travel Agencies 2020 on a judging day in July. The final score will be made up as follows: 50% on the average travel rating, and 50% on the judging panel. All unsuccessful finalists will receive feedback.

 

Please note, there are some restrictions on how many cruise and tour operator categories each company can enter. If you enter more than one category, and are successfully shortlisted in more than one category, you must be prepared to proceed with both/all of those submissions. TTG Media reserves the right to move suppliers to different categories if we believe you to be better placed elsewhere.

 

Key timelines for agent-judged categories:

  • 27 January - 1 March: nominations are open
  • 2 March - 8 March: nominations extension
  • 16 March - 5 April: agents rate all the suppliers who have been nominated
  • 6 April - 17 May: written entry submissions for the highest rated suppliers £249 (+VAT)
  • 18 May - 31 May: extended deadline for written submissions £299 (+VAT)
  • 15 June - shortlist announced
  • Early July - judging takes place with TTG’s Top 50 Travel Agencies
  • 10 September - winners revealed

Best Airline

CRITERIA

This category is for airlines operating in the UK and Irish market, and which work closely with the travel trade.

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new routes, new aircraft/other new hardware, new technology, new brand partnerships, and the airport experience. Highlight how you have demonstrated innovation within your sector. How do you deliver great value for your passengers within your particular demographic/area of the market?

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your guests on-board? How do you exceed expectations, relevant to the price-bracket of your product/s? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of guest feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? How have you created a better workplace for your employees across the business in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

Best Bed Bank

CRITERIA

This category is for bed banks and accommodation wholesalers operating in the UK and Irish market, and which work closely with the travel trade. If accommodation-only is only one part of your business, you must give answers which are specific to the bed bank/wholesale part of your business.

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new destinations, new partnerships, new collections, and new technology or functionality. Describe your position in the market, your USPs, and highlight how you have demonstrated innovation within your sector.

 

Your customer service for agent partners - max 250 words

How do you ensure agent enquiries and bookings are processed/handled as efficiently as possible? Tell us how you have improved your platform, systems, resourcing, training etc in the 12 months to 1 April, 2020, in order to give agent partners a better service? How do you measure customer satisfaction among your agent partners (CSQs? NPS?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of agent feedback? What has been your retention rate in the last 12 months - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? How have you created a better workplace for your employees across the business in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

Best Boutique Cruise Line

CRITERIA

This category is for boutique, ocean-going cruise lines, with an average capacity across their fleet of 1,000 pax or fewer. This might include expedition, niche and luxury cruise lines. All river cruise lines should enter Best River Cruise Line instead. All ocean cruise lines with an average capacity of 1,000 or more should enter Best Ocean Cruise Line.

 

Note: This is one of three cruise categories, and cruise lines can enter only one of these.

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new hardware, new technology, new routes/itineraries and new brand partnerships. Highlight how it is innovative in your sector. How do you deliver great value for your particular demographic/area of the market?

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your guests on-board? How do you exceed expectations, relevant to the price-bracket of your product? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of guest feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? How have you created a better workplace for your employees (both onboard and on land) in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

Best Destination Specialist

CRITERIA

This category is for tour operators who specialise in just a few countries, or one or two regions, of the world. Tour operators who have a wider programme should consider our other tour operator categories.

 

Note: This is one of four tour operator categories, and each tour operator can enter only two.

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new destinations/itineraries, new sub-brands or collections, and new brand partnerships. Highlight how you have been innovative within your sector in the last year. Demonstrate what makes you a true ‘destination specialist’ in terms of your product range, experience, and expertise. How do you deliver great value for your particular demographic/area of the market?

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your guests while away with you? How do you exceed expectations, relevant to the price-bracket of your product? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of guest feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? How have you created a better workplace for your employees (both in the UK and overseas) in this period?

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Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

Best Escorted Touring Operator

CRITERIA

This category is for escorted touring operators who work closely with the UK & Irish travel trade.

 

Note: This is one of four tour operator categories, and each tour operator can enter only two.

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new destinations/itineraries, new sub-brands or collections, and new brand partnerships. Highlight how you have demonstrated innovation within your sector in the last year. Describe your position in the market – and how your product delivers great value for your particular demographic/area of the market?

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your guests while away with you? How do you exceed expectations, relevant to the price-bracket of your product? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of guest feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? How have you created a better workplace for your employees (both in the UK and overseas) in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

Best Holiday Essentials Provider

CRITERIA

This category is for add-on providers including car hire brokers, ticketing and excursion specialists, insurance firms, lounge pass and transfer providers and others, which work closely with the UK & Irish travel trade.

 

Note: Car hire brands that own/operate their own fleets should enter the Best Car Hire Brand category.

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new products, new partnerships, new collections, new destinations, and new technology or functionality. Describe your position in the market, your USPs, and highlight how you have demonstrated innovation within your sector in the last year.

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your consumer customers? How do you exceed expectations, relevant to the price-bracket of your product? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a direct result of customer feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? How have you created a better workplace for your employees across the business in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

Best Hotel & Resorts Operator

CRITERIA

This category is for hotel groups and resorts operators that work closely with the trade, and support UK and Irish travel agents.

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new properties, refurbishments, new activities/facilities, new sub-brands or collections, and new brand partnerships. Highlight how you have demonstrated innovation within your sector in the last year. Describe your position in the market – and how your product delivers great value for your particular demographic/area of the market?

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your guests while away with you? How do you exceed expectations, relevant to the price-bracket of your product? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of guest feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? How have you created a better workplace for your employees (both in the UK and overseas) in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

Best Ocean Cruise Line

CRITERIA

This category is for ocean-going cruise lines, with an average capacity across their fleet of 1,000 pax or more. Ocean cruise lines with an average capacity under 1,000 pax or more should enter Best Boutique Cruise Line.

 

Note: This is one of three cruise categories, andcruise lines can enter only one of these.

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to April 1, 2020? You might tell us about new hardware, new technology, new routes/itineraries and new brand partnerships. Highlight how you have demonstrated innovation within your sector in the last year. Describe your position in the market – and how your product delivers great value for your particular demographic/area of the market?

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your guests? How do you exceed expectations, relevant to the price-bracket of your product? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to April 1, 2020? Are there any things you’ve implemented as a result of guest feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to April 1, 2020? How have you created a better workplace for your employees (both onboard and on land) in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to April 1, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

 

Best River Cruise Line

CRITERIA

This category is for boutique, ocean-going cruise lines, with an average capacity across their fleet of 1,000 pax or fewer. This might include expedition, niche and luxury cruise lines. All river cruise lines should enter Best River Cruise Line instead. Ocean cruise lines with an average capacity of 1,000 or more should enter Best Ocean Cruise Line.

 

Note: This is one of three cruise categories, and cruise lines can enter only one of these. Luxury cruise lines can of course look out for the TTG Luxury Travel Awards 2021 too!

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new hardware, new technology, new routes/itineraries and new brand partnerships. Highlight how it is innovative in your sector. How do you deliver great value for your particular demographic/area of the market?

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your guests in the last year? How do you exceed expectations, relevant to the price-bracket of your product? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of guest feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? And - how have you created a better workplace for your employees (both onboard and on land) in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

*You may upload one additional supporting document of up to 2 pages

Best Small-Group Touring Operator

CRITERIA

This category is for small-group/adventure touring operators who work closely with the UK & Irish travel trade.

 

Note: This is one of four tour operator categories, and each tour operator can enter only two.

 

FORM ENTRY QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new destinations/itineraries, new sub-brands or collections, and new brand partnerships. Highlight how you have demonstrated innovation within your sector. Describe your position in the market – and how your product delivers great value for your particular demographic/area of the market in the last year?

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your guests while away with you? How do you exceed expectations, relevant to the price-bracket of your product? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of guest feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? How have you created a better workplace for your employees (both in the UK and overseas) in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

Best Tour Operator

CRITERIA

This category is for tour operators with a general/worldwide/packageholidays focus. Tour operators with a more specialised product or destination focus should consider our other tour operator categories.

 

Note: This is one of four tour operator categories, and each tour operator can enter only two.

 

FORM ENTRY QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your product - max 250 words

How have you enhanced your product offering in the 12 months to 1 April, 2020? You might tell us about new destinations/itineraries, new sub-brands or collections, and new brand partnerships. Highlight how you have demonstrated innovation within your sector. Describe your position in the market – and how your product delivers great value for your particular demographic/area of the market?

 

Your customer service - max 250 words

Separately to how you service your agent partners…how have you improved or enhanced the service you give your guests while away with you? How do you exceed expectations, relevant to the price-bracket of your product? How do you measure customer satisfaction (CSQs? NPS? Review websites?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of guest feedback? What is your repeat customer level vs new customers - and how did this relate to your strategy? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your commitment to ‘fairer travel’ - max 250 words

TTG Media’s mission is to promote a “fairer travel industry”:
1) by championing responsible/sustainable tourism;
2) by championing the rights of all consumers - regardless of ethnicity, sexuality, age, physical/mental ability and socio-economic background - to travel safely and enjoyably
3) by giving all travel professionals equal opportunity to achieve their potential, regardless of gender, age, ethnicity, socio-economic background, and physical ability/mental health.
How has your brand strived towards one or more of these goals in the 12 months to 1 April, 2020? How have you created a better workplace for your employees (both in the UK and overseas) in this period?

 

Your business success - max 250 words

Describe how your business has performed and grown in the 12 months to 1 April, 2020. That could include successful campaigns, sales figures, growth through certain channels, being more innovative with marketing, team expansion and investing back into the business - anything that demonstrates a strong and growing business.

 

*You may upload one additional supporting document of up to 2 pages

Best Trade Support Team

CRITERA

This category is for on-the-road sales teams or call centre/head office teams that give support to UK and Irish travel agents.

 

ENTRY FORM QUESTIONS

Please write in succinct bullet-points and include figures and examples wherever possible.

 

Your training strategy - max 250 words

How have you expanded and improved the way your trade support team trains and informs travel agent partners, in the 12 months to 1 April, 2020? Consider the size of your team, training sessions and platforms, conferences and events, fam trips, facilitating personal holidays, how you communicate with agent partners etc. Give figures and results wherever possible and highlight how you have demonstrated innovation in your sector.

 

Your marketing support for agent partners – max 250 words

How have you strived to give your agent partners better marketing support in the 12 months to 1 April, 2020? Consider participation (and financial investment in) client events, POS materials, brochure strategy, and any other marketing collateral. How have you been innovative, and what were the results?

 

Your customer service for agent partners - max 250 words

How do you ensure agent enquiries and bookings are processed/handled as efficiently as possible? Tell us how you have improved your platform, systems, resourcing, call centre training etc in the 12 months to 1 April, 2020, in order to give agent partners a better service? How do you measure customer satisfaction among your agent partners (CSQs? NPS?) and has it improved in the 12 months to 1 April, 2020? Are there any things you’ve implemented as a result of agent feedback? What about agent client retention? What is your complaint ratio and how have you strived to minimise operational issues?

 

Your sales success – max 250 words

How has your trade support team (not the whole business) grown sales through agents in the 12 months to 1 April, 2020? You might tell us about campaigns with strong ROI, sales figures, growth through certain agent partners, innovative marketing, team expansion - anything that demonstrates a strong and growing performance from this specific team (not the wider business). What was your strategy and how did the team deliver against targets? Include figures and results wherever possible.

 

*You may upload one additional supporting document of up to 2 pages

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Company number 08723341.
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