With the UK on lockdown and travel agencies now closed following the government’s advice, agents can use the lull in bookings to spend time taking supplier training.
Here’s just a small selection of the supplier training on offer, much of which has been updated recently:
Online training from 20 member suppliers
Free training from a wide range of tourist boards, hotels, cruise and rail companies, attractions and tour operators. It also hosts Abta’s online training tools and has a diploma course in conjunction with Travilearn for agents wanting to get into Business Travel.
Free training from a wide range of tourist boards, hotels, cruise and rail companies, attractions and tour operators. The website segments its courses by theme such as Adventure and LGBT+.
There is a new training program for agents to become a Certified Medical Travel Professional – a short taster course is free then there’s a paid for certification course. OTT also hosts paid-for GDS training.
The Travel Foundation
The Travel Foundation offers training on sustainable and responsible tourism. Its training site also features an introductory quiz, Paradise (Almost) Lost.
Abu Dhabi’s Department of Culture and Tourism has launched the Abu Dhabi Specialist Programme – an e-learning platform which will educate travel trade industry professionals with all destination-related information about the emirate through a series of online courses.
The Algarve Tourism Bureau
The tourist board has reactivated its online training courses on the Online Travel Training (OTT) platform for its trade partners. Travel agents can access the courses for free by registering on OTT and reviewing the information online. After learning about each topic there are a set of questions to test the agent’s knowledge.
Arizona Office of Tourism
Arizona has launched a free new e-learning platform for UK agents, “Arizona from A to Z”. Anyone who registers and completes the training will automatically be entered to win £100 worth of Love2Shop vouchers.
Czech Tourism started working with V Fam in February, a new virtual experience offering virtual fam trips to travel trade professionals. The tourist board is also continuing to update its modules on OTT with new videos, virtual experiences, live streams and recipes.
Grenada Tourism Authority
To register for "limes" on online meeting platform Zoom, contact email@example.com
Israel Tourist Office
The tourist office is hosting a series of four webinars on Zoom, covering a variety of topics.The first is a virtual wine talk with Israeli culinary and wine expert Guy Haran.
The online event will take place on 22 April at 4pm. The next webinar is on 23 April at 11am and will focus on the popular circle tour of northern Israel that includes Tel Aviv, Haifa, Nazareth, Jerusalem and the Dead Sea. For a copy of Israel’s PowerPoint destination training e-mail Michelle Roberts at firstname.lastname@example.org.
Register for the 22 April Zoom at zoom.us and on for 23 April click here: zoom.us
Qatar National Tourism Council
The tourist board will be offering webinars and Zoom sessions to replace face-to-face training during the coronavirus crisis. Agents can also complete Qatar’s TAWASH online training programme.
The new Sweden Sessions webinar 45-minute series every Wednesday on Zoom sees Swedish regional tourism organisations and suppliers sharing the latest product information, virtual experiences and opportunities for armchair travel. There will also be an opportunity for questions and networking. The first session is on 8 April and focuses on Swedish Lapland.
Training videos and other resources
World Aviation Festival’s State of Play
To help keep the industry up to date with aviation changes, the World Aviation Festival has created a State of Play series of webinars, featuring industry experts from various regions who can update you on the state of play (at the time of publishing) in their specific region. The upcoming webinars are as follows:
Tuesday 31st March 2020 at 3pm (BST) - Europe - John Strickland, Consultant, JLS Consulting
Tuesday 7th April 2020 at 3pm (BST) - United States - Henry Hardvelt, President, Atmosphere Research Group
Tuesday 14th April 2020 at 3pm (BST) - APAC - Zheng Liu, President, IAR - Institute for Aviation Research
To register, visit terrapinn.com
Catch up on sessions discussing themes such as sustainable and accessible travel, and how pop culture drives tourism, recorded during and after WTM London 2019 with the WTM Insights podcast.
For more information, see TTG’s article about online training here
Facebook agent page Travel Gossip has also compiled a useful list of webinars that agents can sign up to. The informaiton can be viewed here