Delegation is an important part of managing a busy team. everywoman in Travel explains how to do so effectively.
Delegation is the deliberate decision of a leader to give a team member the responsibility for a task that normally a leader would carry out themselves.
Crucially, it is not about handing over tasks that you dislike or that bore you, and it is not about offloading accountability.
In the context of delegation, we must distinguish between responsibility, authority and accountability:
• Responsibility puts the onus on the team member to carry out the task.
• Authority is the level of decision-making or resource handed down to carry out the task.
• Accountability is being held to account, the ultimate responsibility, for achieving the task.
Responsibility and authority can be delegated but accountability cannot. The buck stops with the delegator.
Delegation starts with planning. You can follow the below process to delegate successfully.
Analyse its component parts by breaking it down into specific and measurable elements.
There can be many steps to every task, and someone who does the task regularly can sometimes forget those steps.
It is important that you lay out the task as a series of steps so that none of them get missed. When considering whether to delegate a task, it can be useful to decide if it is a “glass ball” or a “rubber ball”: if the task was dropped, would it bounce back to you or would it smash?