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Meet the agent who took over her father's business


Rachel Baber took over her father’s homeworking clients when he retired. The pair explain to Charlotte Cullinan how they made it work

As Spear Travels home-worker Frank Jackson approached retirement in 2012 he needed a trusted agent to take over his valuable client list. So when his daughter Rachel Baber expressed an interest in swapping her career in air traffic control for homeworking, Jackson knew he’d found the perfect person.


Baber wanted a new role with flexible hours, so started visiting Jackson in his nearby Bedfordshire home during weekends and on her days off, to learn more about homeworking. “I learnt the ropes from dad,” she explains. “He’d show me the systems and how to deal with enquiries. He was a patient teacher.”


Baber officially joined Spear Travels in early 2013, initially working alongside Jackson in his home office, before he formally retired at the end of the year.


They are Spear Travels’ first and only father and daughter homeworking duo, although the current team of 17 homeworkers – known as “associates” – includes a husband and wife team.


The pair contacted all of Jackson’s clients to inform them that Baber was taking over, and many have continued booking with her, including a client who recently attended the Calgary Stampede rodeo. “Bookings like that are a real highlight, as it is fantastic customers have stayed with me,” Baber says. “He emailed to say he loved the detailed itinerary I’d made, and said ‘like father, like daughter’, which was really nice.”

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For Smarter, Better, Fairer Travel
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