Understanding legal terminology

Any travel agent or tour operator can find themselves subject to a claim by a customer.

The claim could be for a number of reasons: injury or sickness, breach of contract matters such as building works, quality of the food at a hotel, or a problem with a transfer not turning up.

There is a lot of technical language and jargon with litigation claims, so Abta has published a guide for members to help them understand the terms.

Here are some of the most common phrases you may come across, which are often confused and misunderstood.