Legal terminology can be tricky to understand. Susan Deer, senior solicitor at Abta, provides a handy guide to important legal terms used in litigation claims.
Any travel agent or tour operator can find themselves subject to a claim by a customer.
The claim could be for a number of reasons: injury or sickness, breach of contract matters such as building works, quality of the food at a hotel, or a problem with a transfer not turning up.
There is a lot of technical language and jargon with litigation claims, so Abta has published a guide for members to help them understand the terms.
Here are some of the most common phrases you may come across, which are often confused and misunderstood.