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Balances already paid for rebooked dates

Good morning. We are a tour operator. If a balance payment is taken by an agent for an existing booking that has had to be cancelled owing to the travel restrictions, and they have decided to rebook for a date later in the year, could you confirm the agent is bound to remit this payment to us now and not 8 weeks before the new departure date? Thank you.

2 Collaborators
David Holland
David HollandDirector
David Holland
Madeleine BarberHead of partner content

2 responses
Madeleine BarberMadeleine Barber03 Apr 2020 16:02

Hi David,

 

Farina Azam has provided the following response:

 

"If the balance payment has already been collected by the agent then it should be remitted to you as per the usual payment terms of the agency agreement. However, ultimately it will come down to the payment terms and how they’re drafted in the agency agreement."

 

Hope this helps.

David HollandDavid Holland03 Apr 2020 16:44

Yes, thank you Farina. Hope all well with you. David


Madeleine BarberMadeleine Barber03 Apr 2020 11:38
Thanks for your question David. We will pass this on to our experts and get back to you as soon as possible.
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