Good morning. We are a tour operator. If a balance payment is taken by an agent for an existing booking that has had to be cancelled owing to the travel restrictions, and they have decided to rebook for a date later in the year, could you confirm the agent is bound to remit this payment to us now and not 8 weeks before the new departure date? Thank you.
Hi David,
Farina Azam has provided the following response:
"If the balance payment has already been collected by the agent then it should be remitted to you as per the usual payment terms of the agency agreement. However, ultimately it will come down to the payment terms and how they’re drafted in the agency agreement."
Hope this helps.
Yes, thank you Farina. Hope all well with you. David