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Martin Alcock
Alan Bowen
Debbie Flynn
Basia Kolosinska
Claire Steiner
Jonathan Wall
Putting aside the FCO directive and claims to insurers for a moment, we neither advise not sell travel insurance but we do have a clause in our t's & c's requiring the client to take adequate insurance to cover the full cost of cancellation (up to 100%). One example we have is the client's insurance only has £1000 cancellation cover on their £12,000 booking cost. Are we in our rights to refuse to refund the remaining amount as they have not complied with our t's & c's? Thank you.
Alan BowenIf a customer is cancelling under normal circumstances, so this is not a decision of the operator, then normal cancellation charges apply and it is up to the customer to claim against their policy of insurance. So long as you didn't sell it to them, then they appear to have bought an inadequate policy and the loss is theirs
David HollandThank you Alan, just as I thought. Best wishes, David
Former Memberlou Gasparellii'd be interested to know the response to this. thanks
Abra DunsbyHere's the response we received from Alan Bowen, managing partner at AGB Associates, in response to David's original question:
"If a customer is cancelling under normal circumstances, so this is not a decision of the operator, then normal cancellation charges apply and it is up to the customer to claim against their policy of insurance. So long as you didn't sell it to them, then they appear to have bought an inadequate policy and the loss is theirs"
Thanks
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU
