With the recent ABTA advise update on the validity of the Refund Credit Notes (RCO) , I wanted to ask if, to maximize the chances of rebooking a holiday, can we offer names changes on the RCO? If we have elderly customers who are unlikely to book a holiday for the next year, are we able to offer them ATOL protected RCO with the name change option? If the clients from the original booking would transfer the RCO to a different traveller, will the RCO still be ATOL protected for the new passenger?
Thank you!