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Refund Credit Note name changes

With the recent ABTA advise update on the validity of the Refund Credit Notes (RCO) , I wanted to ask if, to maximize the chances of rebooking a holiday, can we offer names changes on the RCO? If we have elderly customers who are unlikely to book a holiday for the next year, are we able to offer them ATOL protected RCO with the name change option? If the clients from the original booking would transfer the RCO to a different traveller, will the RCO still be ATOL protected for the new passenger?

Thank you!

1 Collaborators
Dagmara Corrigan
Abra DunsbyFormer TTG Features Editor

1 responses
Abra DunsbyAbra Dunsby17 Apr 2020 16:10
Hi Dagmara,

Having consulted with our experts we'd advise you to get in touch with Abta for their views on this. They would need to know which operator was involved and if that operator normally allows name changes in order to help you.

Thanks
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