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Martin Alcock
Alan Bowen
Debbie Flynn
Basia Kolosinska
Claire Steiner
Jonathan Wall
Will customers be able to hit us with chargebacks in the event of not getting a refund and just being offered an amendment or credit note? Especially would like to know from a self employed home worker point of view, would it be me hit with the chargeback or my company? Also, will the customer be successful in this method as purchased under the PTR which we are now finding isn't worth the paper it was printed on. Thanks in advance for any replies
Alan BowenTo be successful a customer would have to show there had been a breach of contract on the part of the company that processed the card, which would be the agent I assume. You are not in breach of contract but the supplier may be. If you receive a chargeback claim you should defend it on the basis that you are not at fault, however, some card processors are too keen to satisfy the customer and take the money back anyway.
As you will be aware ABTA appears to be seeking a change in the law to stop customers being entitled to refunds and force them to accept credit notes. This is obviously because of cash flow issues right now but if there is no change then refunds are a right, and most operators booking conditions say so anyway
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU
