ao link
TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
Search
User Menu
Remember me

New to TTG?

Ask the experts

Martin Alcock

Martin Alcock

Alan Bowen

Alan Bowen

Debbie Flynn

Debbie Flynn

Basia Kolosinska

Basia Kolosinska

Claire Steiner

Claire Steiner

Jonathan Wall

Jonathan Wall

UK Government to agree to PTR credit note change

Hi TTG. Do you know if the credit notes are to be flexible or if they can only be used with the airline selected on the original booking? I agree with credit notes being issued, but if the deal is that they can only be used with the original airline I feel this is limiting the choice when rebooking.

3 Collaborators
Norma Fenwick
Former Member
Norma Fenwick
Abra DunsbyFormer TTG Features Editor
Norma Fenwick
Norma FenwickDirector

3 responses
 Former Member Former Member24 Mar 2020 21:01

As a customer who has been wrongly refused a refund on a cancelled holiday. It would appear to me the travel industry is trying to avoid their responsibility to their customers who are facing financial difficulties just as the travel industry is, what make you think keeping our money is OK!


Abra DunsbyAbra Dunsby24 Mar 2020 11:06
Hi Norma,

We've had the following response from our legal expert Farina Azam of Kemp Little:

"It will be up to the tour operator as to the restrictions they wish to place on the credit note. However, the tour operator may be constrained by any restrictions placed on them by the airline. Many airlines are only offering credit notes themselves – which would mean the customer is then limited to only using the original airline."

Hope this helps

Abra DunsbyAbra Dunsby23 Mar 2020 15:07
Hi Norma, we have passed the question on to one of our experts and will be in touch with a response as soon as possible.

Thanks
TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
B Corp-certified
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU