Hi TTG. Do you know if the credit notes are to be flexible or if they can only be used with the airline selected on the original booking? I agree with credit notes being issued, but if the deal is that they can only be used with the original airline I feel this is limiting the choice when rebooking.
As a customer who has been wrongly refused a refund on a cancelled holiday. It would appear to me the travel industry is trying to avoid their responsibility to their customers who are facing financial difficulties just as the travel industry is, what make you think keeping our money is OK!