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Get Travel Talking Week

10-14 May 2021

Tools Tuesday

Supporting travel in crisis

Supporting travel in crisis

When: 12:30-13:00

Where: and Facebook page


The Centre for Crisis Psychology – a partner of Abta LifeLine – discusses some of the most common mental health issues facing travel staff they’ve encountered during the past year and offers advice on services and techniques that can help in tough times.

Joanne Muccio


Joanna Muccio

Trauma care consultant, The Centre for Crisis Psychology


Working on wellness

Working on wellness

When: 15:00-16:00

Where: and Facebook page


A trio of travel firms share their insights and successes around staff mental health initiatives to make wellbeing in the workplace a top priority.

Lisa Fitzell Rad Sofronijevic Wilma Taylor
  • Lisa Fitzell, managing director, Elegant Resorts
  • Rad Sofronijevic, chief operating officer, Midcounties Co-op Travel
  • Wilma Taylor, HR director, Barrhead Travel Group

Providing travel colleagues a lifeline in their time of need, Abta LifeLine provides practical, financial and emotional assistance to anyone who has worked, or is working for an Abta member, or engaged in the sale of Abta products.

In 2020 the charity saw hardship cases resulting from furlough, those not eligible for self-income support and business owners not able to apply for any personal financial support.

LifeLine has also seen an increase in need for mental health and wellbeing support as a direct result of the pandemic. From employees made redundant to business owners worried about company failure and those experiencing verbal and even physical abuse from customers.

Find out more at
TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU