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Aman launches VIP luggage service

Credit: Italic/Unsplash
Credit: Italic/Unsplash

A stay at an Aman resort is already the height of luxury for many, but the brand is taking things a step further by offering its guests a new luggage transfer service. 

Designed to minimise guests’ time spent at the airport in light of the Covid-19 pandemic, the brand said the move was seeking ways to make the journey to Aman more relaxing, and attempting to make “a flight as stress-free as possible”.


In partnership with Luggage Free, Aman guests will now be able to have their bags collected from wherever they wish and taken to any of the group’s hotels in advance of their arrival, leaving them with one less thing to worry about on the journey.


Luggage Free ships luggage to 120 countries, with the two brands saying this would allow them to be “collectively dedicated to a discreet and seamless service”. Everyday luggage can also be joined by larger items such as golf clubs, skis, snowboards and bicycles via Luggage Free, reducing time spent at the airport and – the firm says – preventing loss or damage when handling.


Items can also be collected from pro-shops and ski lodges, easing the transportation of personal sports equipment around the world. This could include shipping golf clubs to play on the courses surrounding Amanjena in Marrakech, or making sure a bespoke snowboard makes it to the slopes around Aman Le Melezin in Courchevel.


“Aman is constantly exploring new ways to enhance the guest experience not only while staying with us, but from the moment a booking is made,” said Roland Fasel, chief operating oficer at Aman. “Luggage Free provides us with the opportunity to streamline the journey which in turn, makes for a more ‘Aman’ style travel experience both pre- and post-stay.”


Luggage does have to be ready to ship one-two days in advance of the guest’s actual departure for their trip, but Aman hotels of course handle it until the guest reaches the property.


Luggage Free utilizes shipping networks such as FedEx, UPS, and DHL and collection services can also be arranged as non-contact, to set minds at ease, the company said. Real-time tracking and guaranteed on-time delivery are also part of the “premier white-glove luggage shipping service”.

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