Seller of the week

19 May 2016

Mystery Shopper's seller of the week: Expedia

This week we went undercover in Chard, Somerset, looking for the best weekend break in New York City.

Mystery-Shopper May19 Expedia

The mystery shopper visited two travel agencies in Chard, Somerset, and requested a three-night holiday to New York in June for a couple with a budget of £1,600.

They then made two searches using the term ‘New York weekend break’.

The winner

The winner



Score 86%


Mystery Shopper said: The website caught my eye in the search results. It had an attractive first page and an easy to navigate menu with clearly labelled tabs. As a potential customer I was happy to browse through the site and felt like it answered all my questions. When I input my travel preferences, a search quickly returned flights with KLM Royal Dutch Airlines from Bristol and the Holiday Inn Express New York Manhattan West Side. Once I added transfers and CityPasses the total was within budget at £1,499 – a saving of £56 was shown. The departure airport suited my needs, the hotel had a good TripAdvisor rating and the package seemed good value for money. Atol and Abta logos reassured me. I felt like I had all I needed to book the holiday, and would be comfortable doing so.

Tips for sightseeing in New York on a budget

Tips for sightseeing in New York on a budget
New York CityPass
Skip ticket lines and save up to 40%. Includes Empire State Building Observatory, The Met, American Museum of Natural History, Top of the Rock or Guggenheim, 9/11 Memorial & Museum or Intrepid Sea, Air & Space Museum, and Statue of Liberty or Circle Line Cruises. Valid for nine days.
Price: $116 ($92 for children ages 6–17).
Save: 40% or more off admission prices.

Explorer Pass
Choose three, five, seven or 10 attractions from 50 top sites and tours, and visit them any time you want in 30 days – including the Hop-on/Hop-off double-decker bus.
Price: From $76 for adults, $55 for children aged 3–12.
Save: 45% or more off admission prices.

React Surveys explainer / disclaimer

TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf of TTG by React Surveys,and no further details or information can be disclosed. Researchers take into consideration first impression, sales process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.

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TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: New Bridge Street House, 30-34 New Bridge Street, London EC4V 6BJ
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