The mystery shopper visited two travel agencies in Paignton, Devon, and requested a two-week holiday to Thailand for a family of four with teenage children in July with a budget of £9,000.
They then made two Google.co.uk searches using the term ‘Thailand family holidays’.
Mystery Shopper said: The website was modern with vibrant colours and there was a phone number clearly advertised should I need assistance. After searching I found a holiday that was suitable for teenagers but didn’t incorporate a week’s stay in the resort I wanted. When I called the company, the consultant was very helpful and asked multiple questions to ascertain my needs. They mentioned an area they had just come back from and were positive about it. Although the holiday suggested didn’t exactly match what I was looking for, the agent explained that tours were based around experiencing as much culture as possible. They mentioned that the tour was really targeted at families and they had two that had already confirmed. The quote came to £4,790 including Emirates flights from Heathrow. The consultant was passionate and sounded knowledgeable throughout. By the end of the call, I was convinced that the holiday was for me and I would have booked it.
Make things easier
We features age-appropriate activities and hotels which know how to cater to families on the move.
Learn through travel
Family trips deliver a seamless mix of adventure and education that’s so much fun the kids won’t even realise they’re learning something along the way.
Give the family a sense of adventure
A small group adventure trip is ideal for families who want to experience a more adventurous side of Thailand rather than just the beach.
Make new friends
Family trips are a great way for children to meet and interact with other kids from around the world who are close to their own age and share common interests.
Create unique memories
All trips have activities the family can do together. For example in Chiang Mai, kids will be taught about local cuisine by an expert chef.
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf of TTG by React Surveys,and no further details or information can be disclosed. Researchers take into consideration first impression, sales process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.