Seller of the week

03 Nov 2016

Mystery Shopper's seller of the week: Titan Travel

This week our secret shopper was in West Sussex to book an escorted tour of India’s major hostspots.

Seller of the week: Titan Travel

The mystery shopper visited two travel agencies in West Sussex and requested an escorted tour to India’s major hotspots for a couple in their 50s with a budget of £5,000 in March 2017.

They then made two searches using the term ‘India Golden Triangle escorted tour’.

The winner

The winner

Titan Travel


Score 74%


Mystery Shopper said: I was very impressed by the website; it was easy to use and there were plenty of images which appealed to me. I entered details of the tour I wanted and later that day I was emailed a holiday. It wasn’t entirely what I requested as it was over budget but it did offer more days. The 16-day Splendours of India tour with flights from Heathrow was priced at £5,532, but I felt that this was justified due to the quality of the hotels, Virgin Atlantic flights and additional days. The holiday fell within the dates I wanted and it was the right airport for me too. I was impressed with the flexibility offered in terms of hotel and flight upgrades. When I received details of my enquiry, I was given a reference number and all the contact details I needed to book, including a Freephone number. This felt like a customer-friendly company and I would have been happy to proceed with the booking.

Selling tips from

Selling tips from
  • Home to the exquisite Taj Mahal, countless opulent palaces, colourful temples, stunning and diverse natural beauty, unique wildlife and entrancing cities filled with exotic wonders, India is a country you could spend a lifetime exploring and every day would offer something new.
  • Flight time from London to India is approximately 9 hours and 45 minutes.
  • Tipping is customary for obtaining good service. For service in restaurants 10% is usual.
  • A visa is required for travel. Visa application forms will be sent with the client’s confirmation invoice and can be arranged through CIBT Visas, Titan’s recommended visa procurement provider.
  • Average monthly rainfall is highest from June to September; average daily temperatures are highest from April to June.
  • Game viewing is different to that in Africa and therefore sightings of the elusive tiger may be difficult.

React Surveys explainer / disclaimer

TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf of TTG by React Surveys,and no further details or information can be disclosed. Researchers take into consideration first impression, sales process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.

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TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: New Bridge Street House, 30-34 New Bridge Street, London EC4V 6BJ
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