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The mystery shopper visited two travel agencies in Belper, Derbyshire and requested a seven-day holiday to Corsica for a family with two teenage children, travelling in August 2017, with a budget of £6,000.


They then made two searches using the term ‘Corsica summer holiday’.


Winner: Mark Warner

2nd: Co-operative Travel

3rd: Belper Travel

4th: EasyJet

The winner

The winner

Mark Warner


Score: 88%

Mystery Shopper said:
The website was one of the top Google results. It was very easy to use, with contact details clearly displayed. The site also had a lot of information about the area, the resort and why to visit, before I reached the search option. When I entered the details on the search option, a pop-up screen came up with a price, and there were numerous extras for everyone, including water sports, that could be booked on arrival. When I phoned the consultant, they were polite and friendly throughout. They appeared very knowledgeable and made excellent recommendations. They offered a package for the San Lucianu Beach Resort with flights from Heathrow for £4,916. They talked through several different room types and explained the cost to me, as well as the extra activities available. I thought the hotel was excellent and met my needs well. The consultant sent a professional email quote with all the details.

Mark Warner’s top selling tips for Corsica

  1. With a flight time of two hours and 20 minutes from London, Corsica is accessible, and the transfer time is under 30 minutes, making it perfect for those travelling with children.
  2. San Lucianu Beach Resort has twin rooms, family suites and interconnecting rooms available, allowing older children to have their own space but with their parents close by.
  3. Free childcare clubs are available for kids up to 17 years old.
  4. There’s plenty to keep the kids occupied, from free sailing and windsurfing tuition to tennis and guided biking tours.
  5. The resort is quite small, with a friendly atmosphere that the kids and their parents will love.

React Surveys explainer / disclaimer

TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf of TTG by React Surveys,and no further details or information can be disclosed. Researchers take into consideration first impression, sales process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.

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TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU