Consumer campaigning organisation Which? has launched a “10 point plan” for “maintaining trust in travel”.
It said: “We have heard from hundreds of passengers who often cannot access the money that they are owed through refunds for cancelled trips, leaving them significantly out of pocket.
“Many people have no guarantee of when they will next be able to travel or whether they will be covered by their travel insurance policy, making rebooking incredibly difficult.
“There is immense pressure on the travel industry as a result of the coronavirus pandemic, and it is vital that the government considers all options to support and help the industry navigate this challenging period.
“The government must urgently work with regulators and the industry to address this unprecedented challenge head on, and ensure that passengers who are now unable to travel are not left out of pocket, and that their consumer rights are upheld.
“While finding quick solutions should be the immediate focus, it is clear that any government and industry measures introduced in response to the pandemic will have a long-term impact on consumer trust and confidence.
“From being offered an alternative flight home and being clear about how and when to rebook a flight or holiday, to honouring refunds and guaranteeing insurance cover, people need to know that they can trust the travel industry to treat them fairly.”