Which? on Monday (29 March) warned the government’s plans to restart foreign travel could be "doomed to failure" if consumers do not receive the reassurances they need on how travel will be made safe, and how their refunds rights will be upheld.
The organisation said despite the GTT’s concerted efforts to consult the travel, transport and tourism industries, international partners, the Covid-19 testing sector, academics and policy experts, engagement with consumers has so far been "largely limited" to correspondence via a single email address that is not clearly listed.
