Agents call for industry-wide change after coronavirus crisis

The call comes after Haslemere Travel managing director Gemma Antrobus wrote an article on ttgmedia.com calling for industry-wide monetisation of agents’ time.

“We all want clients to rebook for a future date or hold that money as a credit,” she wrote. “But these clients will then not be booking further down the line and we will have to weather that loss of business.”

She continued: “When we come through this, surely it would be the perfect time to change the way we value ourselves as an industry and amend its structure.”

She added any change would need industry-wide input, “especially from trade bodies”.

Mark Swords, of Swords Travel, already charges a £150 holding fee to those who repeatedly enquire but do not book, which is refunded upon booking.