TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
Search
User Menu
Remember me

New to TTG?

Hello! You are viewing your 1 free guest article this week


Please log in or join now for free, immediate and unlimited access to our award-winning online content. Find out more...

Join us
Already a member? Log in here

Cruz: 'They had access in an illicit way'

Cruz: 'They had access in an illicit way'

When pressed on how the culprits managed to access BA’s systems, Cruz declined to give a more complex, technical answer but denied it was a breach of its data encryption measures.


“All our data is encrypted,” he said. “Credit card data is encrypted. There were other methods - very sophisticated efforts by criminals - to get that data.


“They had access to our systems in an illicit way. They managed to access that data. We need to find out exactly how it happened.”


Cruz said ba.com had never suffered a breach “of this type” in 20 years operation: “We are fully committed to the data integrity of our customers,” he said.


“We are going to find out what has gone on. What we are interested in at the moment is [looking] after our customers. We know they must be feeling concerned and upset at this time.


“Last night [Thursday], we began to issue emails in the late afternoon, early evening. A very small number of emails went out with no text and we resent them a few minutes later.


“The first thing we actually did was begin to contact customers by phone. We went out to [the] media and we went through all our social media channels - all possible channels we could.


“We did this absolutely as soon as we could. There was no other priority in British Airways at that time. We are satisfied all [those affected] have been contacted as of last night.”


BA on Friday placed adverts in a number of major newspapers to apologise for the hack.


Cruz confirmed the police, National Crime Agency and Information Commissioners’ Office had been notified and were involved in the investigation.

Our Next Events

TTG New to Cruise Festival

TTG New to Cruise Festival

TTG Luxury Travel Awards

TTG Luxury Travel Awards

TTG Top 50 Travel Agencies

TTG Top 50 Travel Agencies

The Travel Industry Awards by TTG

The Travel Industry Awards by TTG

TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: New Bridge Street House, 30-34 New Bridge Street, London EC4V 6BJ