Jet2.com is calling for a “streamlined” system to simplify the compensation claims process for passengers affected by delayed flights.
In its submission to the government’s Aviation 2050 consultation, the airline said decisions on whether compensation was payable should be assessed per flight rather than per passenger.
Currently, passengers must submit their own individual claims separately to an Alternative Dispute Resolution (ADR) provider when they have been affected by a delay of three hours or more under the European Union EU261 regulation.
Jet2 said changing rulings to a per-flight basis would end situations where passengers on the same flight received “conflicting decisions” on their claims.
Philip Meeson, Jet2’s executive chairman, said: “If a flight is delayed and it’s our fault, we pay out quickly and without fuss. But it makes no sense for adjudicators to tell us that we should pay out for some passengers onboard, but not others.
“We have, for some time, supported the introduction of a new system where decisions are made on a flight-by-flight basis, which will benefit both customers and airlines, ensuring quick and fair decisions are made by qualified individuals.”
The government has just ended its consultation period on its aviation strategy running up to 2050.
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