The mystery shopper visited two travel agencies in Solihull, West Midlands, and requested a 10-day all-inclusive holiday to Mexico for two in December with a budget of £5,000 including flights.
They then made two Google.co.uk searches using the term ‘Mexico all-inclusive’.
177 Stratford Road
Mystery Shopper said: The agency window had eye-catching holiday deals and the interior was clean and tidy, and well stocked with brochures. I was greeted by a friendly consultant and invited to take a seat. The agent came across as confident and professional. I expressed an interest in Cancun and the agent advised me to try further down in Mexico as the area was quieter. I felt the consultant found a great product match for me as they listened carefully to my needs. They found an adults-only hotel within my budget, Ocean Maya Royale by H10, with Thomson flights for £3,598. The agent took my name and details and I was given information about how much deposit was needed. They also quoted a price for insurance for me. The agent explained that I could spread the cost and pay it off in instalments. They also offered me £100 towards an excursion to seal the deal. I felt that I had been offered a good deal and I was encouraged to book soon.
How long in travel?
I’ve been working in travel in since 1994 and I have been with Thomson for 12 years.
How often do you sell Mexico?
We sell many holidays to Mexico as we have flights departing locally from Birmingham on Dreamliner aircraft.
Tip for selling it?
I would recommend going to Xcaret, which is a beautiful eco-archaeological park suitable for all ages. There are also loads of other things to do such as visit Mayan ruins Chichen Itza or Coco Bongos, the famous nightlife venue.
What’s hot right now?
Mexico, Jamaica and Florida. We sell a lot of cruise too.
A wedding in Mexico for 45 people.
Bucket list destination?
I would love to go to Santorini as I love Greece.
TTG has teamed up with React Surveys to simulate a realistic booking process each week – that means a mystery shopper looking for the best deal from agents and operators on the high street, online, on TV or in newspapers. The Mystery Shopper research is carried out on behalf of TTG by React Surveys,and no further details or information can be disclosed. Researchers take into consideration first impression, sales process, product and budget match and extras offered before giving an unbiased opinion of which channel/company they would have booked with on that occasion. We do not claim that the winner is the best in an area or specialist sector, as we may report on competing travel firms in the future. Please note that the aim of Mystery Shopper is not to criticise individual agents or companies, but to promote good sales technique for the benefit of all in the travel trade.