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Travel industry news

20 Dec 2018

BY Tom Parry

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TRFBLI

New to Cruise: Coach shares key advice for agents

Coaching guru and former Trailfinders cruise sales manager, Simon Cox, imparted his top tips:

Simon Cox at TTG New to Cruise Festival 2018
  1. Listen – “Take the time to get to know clients… you’re selling a different product so you need to be more reactive and responsive.”
  2. Get clued up – “Learn how to read a deck plan and familiarise yourself with the cruising terms you’ll need to know.”
  3. Learn destination tips – “Book a port-facing cabin for views arriving in Istanbul; no visa needed for St Petersburg when on a cruise.”
  4. Start steady – “Plan your new-to-cruise clients a short taster sailing.”
  5. Be savvy – “Make the most of shoulder seasons (beginning and end of seasons) and ship repositionings to offer clients good value-for-money.”
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