The online training sessions will be held on Wednesday (24 July) at 11am and Tuesday (30 July) at 10am. More details are available via the operator’s trade portal.
It is the latest development in Rocky Mountaineer’s ongoing overhaul of its agent booking portal through 2020, which is designed to improve booking flow.
Some 85% of Rocky Mountaineer sales in its Europe, Middle East and Africa region come via agents.
Agents will be able to search for packages and inventory in one place, with promotional details available and applied at time of booking so agents can search packages-based eligible promotions.
Other functionality upgrades include customisable itineraries, allowing agents to switch hotels, add meals – including individual meals by hotel rather than full-package meal plans – and transfers to suit clients’ needs; higher quality electronic documentation; and the option to add a cruise to any package.
The new training complements the operator’s existing TRACKS online training programme, launched last October, designed to help agents become Rocky Mountaineer specialists and gain access to its agent discount programme. It also features ongoing training, webinars and insider sales tips.
Rocky Mountaineer will also host a series of roadshows for cruise and airline partners in October.
Meanwhile, the operator has bolstered its European trade sales team with two promotions: Steve Harris has been appointed regional sales director EMEA; while Sarah Revell has assumed the role of business development manager EMEA.
Karen Hardie, Rocky Mountaineer vice-president global sales, hailed both Harris and Revell’s contribution since joining the operator, which she said has so far resulted in “double-digit growth year-on-year for 2019”.