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14 May 2018

BY Edward Robertson

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Saga promises to fly unsatisfied customers home early

Saga Holidays is promising to fly customers home mid-holiday and give them a full refund if they are unhappy with their trip.

Dan Whitehouse Saga marketing edit .jpg

The ‘Love it, or your money back’ guarantee applies to all of Saga’s overseas holidays ocean and river cruises of seven nights or more, booked between April 23 and June 30, 2018, and is open to new customers who have never travelled with Saga.

Dan Whitehouse, marketing director for Saga Travel, said: “We are really proud of the holidays we offer and do everything possible to ensure that travelling with Saga meets customers’ expectations.


“We have an 80% repeat rate of customers so to know us really is to love us. We’re so confident that new-to-Saga customers will love the Saga experience that we want to give them the chance to try it with this new love it your money back guarantee.”


In order to benefit, customers must report their unhappiness within the first 48 hours of their trip and give the tour operator’s local rep one day to put things right.


If the rep cannot do this, then the customers will be flown home on the next available flight and refunded.

 

The offer is not available on UK holidays or third-party branded holidays or cruises.

 

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