Super Break: How agents can help affected clients

Abta’s immediate aim is to help customers navigate through the process of either continuing with their holiday arrangements if they are away or, for those yet to travel, recovering their money or rebooking their travel arrangements.

The vast majority of holidaymakers’ arrangements will be covered through one of a number of different types of financial protection.

The majority of holidaymakers’ package bookings are covered by Abta financial protection, while a significant proportion of other arrangements are covered by other types of protection including Atol and credit card arrangements, depending on the type of booking.

These customers will either be entitled to a refund or, if they’ve booked through another travel company, they should contact them to discuss options which may include continuing with their booking, rebooking or alternative arrangements.

Abta has specific guidance for customers in relation to what kind of booking they have with Super Break, which is available at abta.com/superbreak.

Customers who are currently on holiday

Customers who are currently on holiday on Abta-protected packages (rail or other non-flight packages) should be able to continue with their trip as planned, but can contact Abta if they encounter any difficulties with arrangements.

Customers who are on holiday on Atol-protected packages (flight-based packages) should be able to continue with their trip as planned but if they encounter any difficulties should contact the CAA.

Customers who are yet to travel

Customers who have booked with Super Break should visit abta.com/superbreak where we have specific guidance on next steps and how to progress a claim through Abta, Atol, the consumer’s card provider or through another type of financial protection scheme, if required.

Superbreak Mini-Holidays Limited (trading as Super Break) has filed a notice of intention to appoint an administrator on 1 August 2019 and has ceased trading with immediate effect.

It is the company’s intention to appoint an administrator to deal with the affairs of the business in due course. We are not accepting any further bookings.

For customers with bookings for travel beyond 1 August 2019, or who are currently on a break:

• Those who have booked with a travel agent or partner are advised to contact their agent or partner in the first instance.
• Super Break’s contact centre is no longer operational and will not be available for enquiries.
• All hotel-only forward bookings are cancelled. Those currently on a hotel-only break may be asked to pay again and should keep any receipts. Those with hotel-only reservations paid via credit or debit card are advised to contact their bank or credit card provider.
• Flight-inclusive package bookings will be covered by the Atol scheme. Travellers should contact the CAA to make a claim.
• Flight-exclusive package bookings should be financially protected by Abta. More information is available from abta.com/superbreak.
• Super Break gift vouchers are now invalid and will no longer be accepted. Anyone who paid for a gift voucher by credit or debit card should contact their bank or credit card provider.
• Any bookings for entertainment or attraction tickets are cancelled. Anyone who paid for tickets by credit or debit card should contact their bank or credit card provider.
• Super Break’s Incredible North Iceland charters to Akureyri are cancelled. Reservations will be covered under the Atol scheme and travellers should contact the CAA.