Neil Evans, most recently chief operating officer at Karisma Hotels & Resorts, joins as director of operations, reporting to Enric Noguer, chief of hotels and resorts, to oversee all of Thomas Cook Hotels & Resorts’ 200-strong portfolio.
His background includes 15 years at Tui, where he undertook a number of commercial and financial roles before being managing director for its hotels division for 11 years.
Evans joins on 1 July and will be based in Cook’s Palma office, which now has more than 650 working across its finance, destination management and hotels and resorts divisions.
He will oversee Cook’s 24 managed hotels in Spain and Greece as well as its 175 franchise hotels around the world and the company’s guest experience, training and CRM teams.
In addition, Cecilia Svane has joined from GCH Hotels as head of e-commerce to support Thomas Cook Hotels & Resorts’ growing direct sales.
Bookings through the company’s own hotel brand websites have more than doubled on the previous year with new technology and revenue management. Svane’s appointment is part of a move to continue that growth.
Noguer said: “Given our recent expansion with 12 new hotels already opened this summer, I wanted to add more strength within our operations team and bring together the teams across Spain and Greece as well as franchise hotels and guest experience, training and CRM under one leader.
“Neil’s experience in leading international hotel operations will complement the existing senior operations talent and help us to continue delivering great holidays for our guests.”
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