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Travel industry news

04 Jul 2019

BY Sophie Griffiths

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Travel industry falling behind other sectors on diversity and inclusion

This is the conclusion from an exclusive report by PwC and TTG Media – believed to be the first of its kind – analysing diversity and inclusion, and the measures firms within the travel sector have put in place to tackle the issue.

Jon Terry at TTG Diversity and Inclusion in Travel conference.jpg
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Read the full report by PwC and TTG Media

PwC and TTG Media surveyed 50 companies from a cross section of industry segments including airlines, cruise lines, travel agencies and tour operators to find out how far the travel industry has come and what more needs to be done in this area.

 

DOWNLOAD THE REPORT IN FULL HERE (log-in required)

The survey questions were designed to help gauge maturity of travel businesses across four key dimensions:

  • Diversity and inclusion strategy
  • Leadership and tone from the top
  • HR processes
  • Other diversity and inclusion initiatives

Regarding diversity and inclusion strategy, the report found none of the travel companies surveyed could be classed as “leading” in this area, but noted more than 40% of businesses were “advanced”.

“In many cases,” the report states, “the gaps between where the industry is and would want to be centre on application rather than intentions.

“Having a strategy is one thing, the real imperative is delivering this – actions speak louder than words,” it added.

Jon Terry, diversity and inclusion consulting leader for PwC UK, said the report highlighted the “valuable progress being made in areas ranging from the setting up of employee networks to boosting the number of female pilots”.

“Overall, however, the maturity ratings for travel are behind the average for other sectors we’ve surveyed in key areas such as leadership focus, alignment with business strategy and tracking against targets,” he added.

Speaking yesterday at the first TTG Diversity & Inclusion in Travel conference, Terry told delegates that 80% of travel chief executives surveyed had said they “don’t believe diversity and inclusion was a barrier to progression in their organisation”, yet only 20% said they collect data on this.

“How the hell can you know if there’s an issue if you don’t collect the data?” he pointed out.

DOWNLOAD THE REPORT IN FULL HERE (log in required)

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TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: New Bridge Street House, 30-34 New Bridge Street, London EC4V 6BJ
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