Princess Cruises has extended its Book with Confidence policy and introduced a client satisfaction guarantee.
Book with Confidence is now available for any cruise bookings made by 2 March 2021 on voyages departing until 31 October 2021. The guarantee allows guests to change their cruise plans 30 days prior to day of departure, receiving cancellation fees as a future cruise credit.
In addition, the line has introduced a new Princess Promise, which it says “will make it right” for any onboard service that did not meet their expectations.
“This may include, but is not limited to, onboard credits, future cruise credits or refunds,” the line said.
“During this time, we’re all dreaming about our next cruise holiday and experiencing the wonder of new places, people and cultures,” said Deanna Austin, chief commercial officer.
“When we set sail again, our guests can feel at ease with the promise of a great cruise and the flexibility of adjusting their bookings if their plans change.”