Riviera Travel has announced a strategic review, which could impact almost 100 roles.
The company is entering a 30-day period of consultation with up to 95 roles from across the business potentially impacted, although it will be retaining its on the road team and increasing support for agents.
Phil Hullah, chief executive, said: "The travel industry has been hard-hit by the pandemic; many firms are having to take incredibly difficult decisions to cut costs and some have simply gone out of business.
“Despite the crisis, Riviera Travel remains a strong company with a passion for curating outstanding holiday experiences. We took rapid steps to protect customers and the business as the crisis began. However, it is now clear that its impact is likely to be more severe and more long-term than any of us expected.”
Hullah said the business was encouraged that confidence is building for travel in 2021 but recognised there remained uncertainties, and that “demand was unlikely to return in full”.
“Our business needs to change to ensure that we are strongly positioned to continue to delight customers and provide a sustainable and exciting future for our team in the years to come,” he said.
“I want to pay tribute to the Riviera family who have shown tremendous commitment and resolve during this crisis, focusing on what is best for our customers at all times, whilst dealing with the consequences of lockdown for themselves. I am personally devastated at the prospect of losing such valued colleagues.”
The operator added it would continue to invest in those areas that enhance customer experience.
“Whilst the coming months will no doubt continue to be challenging, we are confident that by taking these steps our business will thrive in the future,” continued Hullah.
“Working with our travel agent partners is an essential component of our future success and we are retaining our entire on the road team and are in fact increasing the front-line support we have in place for agents.
“Although there is some uncertainty, there is also a great yearning for travel to return and people can book a future Riviera trip with confidence - destinations are starting to open and we are working with suppliers on enhanced safety standards and additional support for our tour managers who accompany our guests ensuring they have a great time and a safe time.”