Owner Nick Harding-McKay set up Travel Designers 17 years ago in the affluent area of Balham. Since then, this award-winning agency has made its mark as a friendly, familiar face within the community.
The team expanded last year to include Simon on sales and Kelly who looks after new business. The agency also works with Lambeth College to take on an apprentice for three months each year.
This agency clearly values its customers and is devoted to keeping them happy, arranging upgrades when possible and providing a bottle of fizz for every honeymoon booking.
A weekly newsletter featuring deals from partner Kuoni and other suppliers generates an average of a booking a week, with content often including videos filmed in-house.
The team is active on social media and uses Google and Facebook advertising to boost brand visibility. Analytics tool Facebook Insights shows that posts have outperformed several big-name travel brands.
Clients are clearly impressed with the care the team takes with each booking, with the agency scoring 4.9 out of 5 on Feefo.
Staff members are sent on frequent familiarisation trips to boost knowledge, and evidence of past trips makes for an attractive photo wall and talking point within the agency.
The team regularly attends community events, recently taking a stand at the local street fair, featuring a pop-up pirate photo booth, with all proceeds going to charity. Other initiatives include a design-a-Christmas-card competition with a local school, with the winning card going out to suppliers and clients, and the agency donating funds to the school’s art department.
Travel Designers is no stranger to hosting its own events, either, from Christmas cocktail evenings with drinks served from its vintage BMI drinks trolley to family-friendly events at a nearby cafe, complete with children’s entertainment, nibbles and prizes from suppliers.