Just picture it: you’re gently awoken from a doze on your sun lounger to be greeted with a refreshing beverage, a local drink you only discovered a few days before.
But who ordered it? Only your friends at Beaver Travel of course, who – channelling their inner Bond – secretly contacted your hotel to find out your holiday tipple of choice.
It is world-class service such as this (placing honeymooners’ wedding snaps in their room is another impressive example) that has seen the Radlett-based business become revered within luxury travel circles.
Bosses Andrew Devine and Gary Green follow a simple mantra – “customer is king” – and have imbued that attitude across the business’s team of 15, which features its own two-person concierge team.
Having worked under the legendary Allan Beaver in their youth, Andrew and Gary took over the business in 1998 with an eye to becoming a luxury specialist.
An institution within the affluent Hertfordshire village, Beaver pulls out the stops when storms (or drones) cause havoc.
Whether it’s a case of booking (and covering the cost of) multiple hotel stays and between-airport transport, as they did to get a customer through the pre-Christmas Gatwick drone debacle, or simply sending a friendly check-up text message to customers a few days into their trip, nothing is ever too much trouble.
Situated on Radlett high street, just a few doors down from the station is Beaver’s resplendent shop – revamped last year with frontage featuring floor-to-ceiling glass and wanderlust-inducing destination photography inside.
A stylish, new addition to the store is the lounge area with cosy chairs and a flat-screen TV to show customers hotels and experiences via an iPad.
Beaver’s annual travel show has had its own revamp, with destination-focused talks. The October event at Sopwell House welcomed more than 300 attendees and added 60 new clients to its already lengthy list.
Adding to the close-knit store atmosphere is Andrew’s loveable dog, Jess, and the team’s weekly Beaver Bake Off competition – with the best cake winning its proud staff member an afternoon tea.