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Campaign Business Media Brand of the Year 2020
Travel Media Awards Trade Publication of the Year 2020 - Print & Online

TTG Events ticket sales: terms and conditions and delivery policy

By registering for and/or attending a TTG event, all delegates agree to be bound by, and comply with, these terms and conditions. It is the delegate’s responsibility to read and understand these terms and conditions. 


We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website. We will send you an order acknowledgement email confirming that your order has been received. In order to attend the relevant TTG event, participants must pay in full or have paid in full on their behalf the relevant registration fee immediately on booking or by the due date.

Places at each event are subject to availability.

For further information on TTG Media’s use of data, please refer to our Privacy Policy.


We accept payment by credit and debit card or invoice.

Credit and debit card payments are securely processed by the Sage Pay system. TTG Media does not store or have access to your credit or debit card details.

Sage Pay is the largest independent payment service provider (PSP) in the UK and Ireland. Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses. Sage Pay uses a range of secure methods such as fraud screening, IP address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable. Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

More information about shopping securely with Sage Pay can be found at

If an invoice is requested, payment will be required on the earlier of a) 30 days from the date of invoice and b) sixty days before the start of the event. In all cases, if payment is not received within these required time limits, TTG Media reserves the right to cancel the booking without notice. Please indicate your invoice number and last name as a reference on all bank transfers and communications.


All tickets are non-refundable. Substitutions can be requested by giving written notice to TTG and will be given wherever possible.


All tickets sold for TTG Media events are subject to these terms and conditions and to venue regulations. A breach of any of these conditions may render your ticket invalid.


All sales are final, and refunds are not available on tickets once they have been purchased (including duplicates or purchases made in error, tickets bought for the wrong event or non-attendance due to illness or injury).


However, there are certain instances in which a refund may be given:

  • The entire event has been cancelled by the TTG Media or affiliated promoter. In this instance, refunds are available to everyone who has purchased a ticket in advance, at face value. Any booking fees or associated extras should be sought from the point of purchase.
  • The event has been stopped whilst in progress due to circumstances beyond our control which may be deemed as too unsafe to continue. In this instance, a decision will be made by management as to whether refunds will be offered to those with tickets. However, refunds will only be given in special circumstances and as approved by management.

There are no other instances in which a refund may be offered.


If you have a question or query, then please ask to speak to the Managing Director, Daniel Pearce.


Where physical tickets such as TTG Travel Awards tickets are issued, they will be dispatched at least seven days prior to the event.

Tickets for certain other events hosted by TTG Media Limited will be emailed only, with customers invited to print off the ticket prior to your event.

Although we aim to keep the website as up-to-date as possible, the information including product descriptions appearing at a particular time may not always reflect the position exactly at the point of ordering.

TTG - Travel Trade Gazette
For Smarter, Better, Fairer Travel
TTG Media Limited.
Place of registration: England and Wales.
Company number 08723341.
Registered address: 6th Floor, 2 London Wall Place, London EC2Y 5AU