The company is based in Edgbaston near Birmingham, but has very much a nationwide customer base.
This agency is a master at clever marketing, such as taking a sleek, black, masculine-feel stand to wedding fairs, where they stand out from other travel companies exhibiting, and attract the grooms while their brides-to-be are looking at hair and make-up. A successful partnership with Ant & Dec’s Saturday Night Takeaway last year, meanwhile, when a couple got married live on the show, generated a 350% lift in enquiries.
Most other customers find the company via its website, which recently underwent a redesign that has generated a 50% increase in online enquiries.
The swish new site has a host of impressive features, including a “when to go where” calendar, blogs by clients about their own honeymoon, and a wish-list function. A complimentary gift list service means friends and family can make online contributions towards a couple’s trip, and the website also boasts of Honeymoon Dreams’ extraordinarily high rating of 9.7 out of 10 on review site Trust Pilot.
A glance at customer testimonials suggests it’s the expertise and attention to detail of the Honeymoon Dreams team they value most. This is maintained by staff attending at least one educational trip per year, and visiting airports and aircrafts as well as hotels, to ensure the quality of the experience.
In just one recent example of how this company goes the extra mile to make “dreams” come true, one consultant recently arranged for LED lighting to be set up for a dinner at a Maldives island resort for a client with deafness and partial blindness. That agent, Bianca Southall, was shortlisted in the Young Travel Agent of the Year category at the TTG Travel Awards 2016.