Business advice

Keep Your Business Alive II: The legal update

Joanna Kolatsis of Themis Advisory, Simon Bunce of Abta and Fox Williams’s Joanna Chatterton outline the current legal issues facing the industry

Keep Your Business Alive II: The bigger picture

Dale Keller of the Board of Airline Representatives UK, Bharat Gadhoke of Aito and Abta’s Luke Petherbridge look at the bigger industry picture

Keep Your Business Alive II: A new landscape in travel

Chris Photi of White Hart Associates examines how the travel landscape has been altered and makes predictions for the 2020-21 holiday market

Meet lockdown volunteer and Travel Counsellor Jane Sedgwick

Travel Counsellor Jane Sedgwick recently became a volunteer to help vulnerable people in her local community during lockdown. Abra Dunsby finds out more.

Top tips for a successful video interview

Agents looking for temporary work to tide them over during the coronavirus crisis may be invited to have an interview over a video conferencing platform such as Zoom. TTG spoke to Ryan Harris from Acorn Recruitment to glean his top tips for video interview success.

Is it time to start your own social media challenge?

Social media challenges are all the rage right now. Madeleine Barber investigates how agents can tap into this trend and use it to build a community during the Covid-19 crisis

Jet2's Craig Davidson on how to keep customers happy during the coronavirus crisis

Jet2 has been recognised by the Institute of Customer Service for its dedication to customer satisfaction. Here, TTG speaks to Criag Davidson, general manager for trade Sales at Jet2holidays, for his insights into keeping customers happy during this difficult time.

A commercial property lawyer explains your rights and obligations during the coronavirus pandemic

Rebecca Cleal, senior associate and commercial property expert at law firm Prettys, explains what you need to know if you’re a travel agent renting a property on the high street during the Covid-19 pandemic

TTG's fourth Agent Matters panel places miniples in the spotlight

SPAA president and Love to Travel owner Joanne Dooey, Tailor Made Travel chief executive Simon Morgan and Carrick Travel managing director Tina Nason joined TTG’s Jennifer Morris to talk furloughing and funding

Travel Counsellors achieves Queen's award hat-trick

It has previously won the Queen’s Award for Enterprise in 2014 and 2003

Abta chief writes letter to consumers spelling out refunds crisis

"Many travel agents and tour operators are unable to provide immediate cash refunds because they have not yet received money back from airlines and hotels"

Top tips for dealing with angry or upset customers

As the coronavirus pandemic continues, agents may be faced with an increasing number of angry customers demanding answers. Sales coach Simon Cox offers his dos and don’ts for dealing with cross or upset clients

Virtual cookery classes to sink your teeth into

Fancy improving your cooking skills while on lockdown? TTG rounds up online cookery demonstrations and videos from hotels and tourist boards that will help you become a budding chef

One Week at a Time - episode 2

TTG Luxury editor April Hutchinson talks to Claire Moore of Peakes Travel Elite, Shrewsbury to catch up on her progress

Unite: 'Hotel staff in temporary NHS wards need protection'

Unite is working with the department for business, energy and industrial strategy (BEIS) on the issue

Cruise sector faces ‘longer-term’ bounceback into 2021

Experts spoke to TTG during the latest Agent Matters panel

Travel insurance landscape ‘will change’ post-Covid-19

Howard Dove said the public has become blase about insurance

Top tips for getting on your local radio station

Local radio is a highly trusted medium – particularly in times of crisis. Paul Nelson, travel consultant for broadcast PR agency Markettiers, offers his insight and tips for getting on the radio

How to maintain your agency’s reputation during the coronavirus crisis

Jeremy Blake, training director at Reality Training, tells TTG his top three tips for ensuring your company’s reputation doesn’t devalue during the coronavirus crisis

'Post-coronavirus boom could mask a reluctance to travel'

The crisis could impact takings into 2021, Travel Trade Consultancy director Martin Alcock said

TTG's Business Support Live session - week 3

In this week’s episode of Business Support Live, Pippa talks travel insurance with Howard Dove of Holiday Extras, Matt Purser of Travel Trade Consultancy and Haslemere Travel’s Gemma Antrobus

Face-to-Face with Travel Counsellors' Steve Byrne

Pippa Jacks interviews Steve Byrne about Travel Counsellors’ approach to the current crisis

Thousands to benefit from extended furlough scheme

The extension is expected to benefit 200,000 people around the country

How a virtual pub quiz could help you connect with clients during the lockdown

Off Broadway Travel’s Natalie Bennett has brought the agency’s clients together for a weekly travel-themed Facebook Live quiz. She tells TTG how, with tips for agencies looking to follow suit