The Birmingham-based OTA started life in 2002 when Richard Dixon, who was then running his own high street agency, got together with family friend Charles Duncombe to make their first foray into online travel
This high street store might be located in Balham in south London but it welcomes customers from much further afield. That’s thanks to its incredibly strong reviews online (it has a rating of 4.9/5 on customer feedback platform Feefo) and attending wedding fairs right across Kent and the Home Counties
Six Star Cruises has always concentrated on selling the most upmarket cruise brands, such as Seabourn, Silversea, Crystal, Regent, Azamara and Oceania, since launching in 2009 when the owners spotted “a gap in the ultra-luxury market”
This upmarket agency was founded 10 years ago when two former Co-operative Travel directors Amanda Matthews and Karen Pocock decided to establish a business offering “a very personalised service” at the higher end of the market
Located in Wrexham’s town centre, where competition between travel agencies is fierce, Polka Dot Travel has worked tirelessly to grow and nurture its customer-base since opening in the north Wales town in March 2015
It’s testament to the passion and service provided by Off Broadway Travel that even when the agency upped sticks and moved from its north London home to the Hertfordshire village of Welwyn in 2008, it didn’t deter customers
With more than 120 years of selling holidays to its name, Baldwins Travel Tunbridge Wells oozes expertise. The multi-floored store, which acts as the head office for Baldwins Travel Group, has served the Kent town’s travel-hungry customers at its current high street site since 1895
At Meon Valley Travel, innovation is the name of the game. The Hampshire-based agency, which has its roots in Meon Villa Holidays, is always asking how it can boost efficiency and stay ahead of the curve, allowing it to deliver a more refined service to customers and, at the same time, improve working life for its staff.
Abbotts Travel, the oldest shop on George Lane, has been serving the locals of South Woodford since 1957. The attractive store has a modern open-plan layout, making it warm, welcoming and engaging for clients; the store’s branding is mirrored across Abbotts’ website and social media channels.
You get the feeling few people say “no” to Bridget Keevil if she asks them to do something – and that includes most of her family, who helped her refit this listed building in the ancient market town of Hadleigh. They transformed the old cornershop in 10 weeks in 2013 – and there’s even a video on YouTube of the project
Debby King and her colleagues were not going to let a little thing like redundancy stop them from working in their beloved travel; when their previous agency closed, they decided to open Departure Lounge in Boston in 2009
This team of four’s passion for travel and looking after customers is palpable, from arranging chocolates and flowers for a couple on their birthdays, to offering to look after one customer’s dog while they were away
After deciding to close its high street store in Newcastle, where the majority of business was done over the phone or on email, Gazelle Travel focused its efforts into its Durham store with clients as far-flung as Aberdeen, Manchester and Liverpool
The people of West Kilbride are just as likely to drop into LAH Travel to catch up with the agents working there as they are to buy anything, but it’s that local prominence which is key to the store’s success
Garstang Travel was named the UK & Ireland’s No.1 Agency at last year’s Top 50 ceremony – an accolade which founder Nicole Eaves said was the biggest of her career, and which she credits for helping the agency to “smash” last year’s sales targets
A technology-filled wonderland, Thomas Cook’s Westfield Stratford City store is certainly a sight to behold. The company’s flagship “Discovery Store” has an immaculate glass facade, with unrestricted views of the futuristic interior