ttgluxury summit 2018
Corinthia Hotel London | October 18, 2018



The ttgluxury Summit 2018
Corinthia Hotel London


9.15: Welcome

What to expect from the day - introduction from April Hutchinson, editor, ttgluxury and welcome from headline sponsor, Celebrity Cruises



9.30: Redefining luxury: What do consumers really want?


Consumers’ definitions of luxury are changing, and now it’s time for the travel industry to sit up and take notice. Dr Antonia Ward, Stylus’ Global Director of Advisory Services, will paint a fascinating picture of luxury’s latest directions – influenced as much by sustainability and emerging technology as shifting consumer attitudes – and what travel companies can learn from them.

+ Q&A



10.20: Redefining luxury: New generation hospitality in the modern era


Everyone seems agreed: luxury has changed forever and is most often now a much more subtle, locally referenced, personalised and authentic experience. We speak with three relative newcomers into the luxury space to see how they have developed their own style and ideas and lessons they have learned along the way.

  • Lydia Forte, Group Director of Food & Beverage, Rocco Forte Hotels
  • Hannah Lohan, Creative Director, Hannah Lohan Interiors
  • Justin Salisbury, Founder, Artist Residence

10.55: Morning break

11.10: Life in the experiential era: Changing the way we find ourselves


What3words is a revolutionary geocoding system that is changing the way we look at location, offering life-changing solutions for the world’s addressing system; your clients will always be able to find you – and you them. Lily Christensen, Senior Partnerships Manager, will share the story of this fascinating UK start-up and how – and why – it is increasingly working with travel companies in a number of innovative and practical ways.



11.40: Life in the experiential era: Changing the way we think about travel


Launched in 2017 by former soldiers Geordie Mackay-Lewis and Jimmy Carroll, Pelorus claims to offer genuine 21st-century exploration for the curious minded, designing individual holidays according to the client’s brief. This dynamic duo works exclusively with a network of industry leaders, who allow them to consider areas and experiences which – they say – most travel companies do not give a second thought.


12.05: Life in the experiential era: Taking travel one step further


Our incredible pre-lunch speaker Ben Fogle has scoured the globe in pursuit of challenge and adventure. In a world that is increasingly full of experience-seekers, this inspirational and affable broadcaster, writer and traveller will tell us what it takes to change the way you think about challenge and to understand what drives the people that do.


With thanks to Celebrity Cruises


12.45: Lunch

13.45: Selling luxury: Future proofing for travel advisors in the 21st century


David Kolner, Senior Vice President, Global Member Partnerships for Virtuoso explores why there has never been a better time to be a luxury travel advisor, looks at the challenges and opportunities for agents, the changing and crucial role of technology and offers case studies of thriving businesses that do things differently.

+ Q&A



14.15: Selling luxury: The role of the tour operator in the 21st century

A panel of experienced leaders of “traditional” tour operators share how they are shaping the vision for their companies and update on the challenges facing UK travel businesses. Is there plenty of life in this model? What have they learned and how are their businesses evolving to keep current customers and engage the next generation?

  • Paul Cleary, Managing Director, Caribtours
  • Lisa Fitzell, Managing Director, Elegant Resorts
  • Kerry Golds, Managing Director, Abercrombie & Kent UK



14.45: Selling Luxury: Shaking up luxury traditions with leading-edge technology


Grant Holmes is a peripatetic industry expert with a long career in hotel consultancy, aviation and travel – enough to set him in good enough stead to launch a game-changing content and booking platform for only the highest quality luxury hotels. Always forthright, the founder and CEO of LuxuryBARED has strong views on the way forward for luxury travel, loyalty and membership models and how people want to book.


15.05: Selling Luxury: Change how you sell yourself


Evolving out of a famously distinctly different travel company, Studio Black Tomato is a 10-year-old business that has created unique campaigns alongside a variety of luxury lifestyle and travel brands. Head of Studio Nick Ford-Young will share how his philosophy and team has changed the way brands think about their image, with a stronger focus on culture and storytelling.


15.25: Break

15.40: Luxury marketing: Setting an effective strategy in the digital era


In an increasingly online world, Digital Strategist, Jon Bezalel of Accord Marketing explores what platforms to use, how to achieve cut-through as a luxury brand, approaches to social media and current trends and perceptions in luxury marketing – a session packed full of tips and insights.




16.10: Luxury marketing: Brand building in the modern luxury space


How can you create differentiation and change perception in the luxury space? We look at some of the key tenets brands need to adopt and look at journeys experienced by several brands – a leading premium Japanese airline, keen to switch from its corporate reputation to a leisure focus in the UK; a hot-off-the-press new brand, SALT; and a cruise line about to launch one of the most innovative ships ever seen at sea. They will all share their stories, along with insight and analysis from luxury branding specialist Verb Brands.

  • Chris Donnelly, Founder, Verb Brands
  • Julian Hagger, Chief Sales and Marketing Officer and Executive Director, The Lux Collective
  • Julie Murphy, Country Sales Manager, UK & Ireland, ANA, All Nippon Airways
  • Jo Rzymowska, Vice President & Managing Director, Celebrity Cruises UK & Ireland and Asia


16.45: Luxury marketing: 7 things luxury brands need to do in 2019

Your final hit for the day – a punchy look at what to do if you only do 7 things next year to inform your marketing decisions, a fast-fire, wrap-up presentation from Andy Headington, CEO, Adido


17.00 Closing remarks and event concludes


Buy ttgluxury Summit 2018 tickets

  • Travel agents rate - £149 (+VAT)
  • Standard rate - £199 (+VAT)

Book today and receive a free luxury trends report!


We’ve partnered with leading, research and advisory firm Stylus to offer delegates a complimentary copy of Travel for the Agile Elite: The New Rules of Luxury.

A new breed of luxury traveller is forcing brands to rapidly rethink their service and engagement strategies. The report identifies the top need-to-know audiences, validated by key stats and input from industry influencers.


N.B. In order to receive the free report, delegates will need to supply contact details to Stylus after the event.


Contact April Hutchinson for any further information.

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