During a dinner for partners at WTM London, Jet2holidays and Jet2.com chief executive Steve Heapy pledged that the package holiday specialist and its low-cost sister carrier would continue to expand “in a responsible way over the coming years”.
“At our first annual dinner seven years ago, I was telling hoteliers that we had just taken 64,000 people on holiday the previous financial year and that we were the 27th largest tour operator in the UK,” he told guests.
“This financial year, our Atol was for 2.27m customers, representing growth of over 3,500% in the last seven years and making Jet2holidays the UK’s second largest tour operator."
Outlining future growth plans, Heapy explained how on the back of opening new bases at Birmingham airport and Stansted in the past 12 months, Jet2.com is growing its fleet with 14 more Boeing 737-800 aircraft this winter.
The increase follows the delivery of 16 aircraft a year ago and a further four to be delivered in time for summer 2019.
Heapy also touched upon Jet2holidays support for hoteliers battling fake holiday sickness claims by reporting bogus cases and illegal practices by Claims Management Companies to the regulator, cancelling forward bookings from customers who have made fraudulent claims, and hiring private detectives in resort to crack down on claims companies.
As a result, the government recently launched a call for evidence to give ministers a greater insight into the issue and help identify ways to tackle it.
Heapy vowed to continue “putting quality at the heart of everything Jet2holidays does” and to continue its “unwavering focus” on customer service.