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'Many have gone back to being true agents'

'Many have gone back to being true agents'

Alan Bowen, legal advisor to the Association of Atol Companies, said it was important agencies took their responsibilities under the new PTRs seriously.

 

“In the past, agents argued dynamic packages were not packaged at all," he said. "They either sold as flight-plus, which has no liability for the standard of services or for death or injury, or claimed they sold flights as agent for the customer.

 

"Since July 1, these scenarios create a full package. Atols are now harder to get, they need full public liability insurance, and if the airline goes on strike, they could be responsible for a full refund.

 

"For those who do want to sell real packages, the financial requirements from the CAA increase due to the increased liability so potentially, many independent agents would have to increase their investment in the business [in terms of financial protection].

 

"And unless they are selling hundreds of their own packages, it probably no longer makes sense and they have gone back to being true agents selling packages put together by other organisers."

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