Kuoni boss hails company-wide repatriation effort

The operator confirmed on Thursday (2 April) its last overseas customer had arrived home safely at Heathrow from the Philippines.

Kuoni said staff faced a race against time to get people home as flights were cancelled and borders closed at short notice during the two-week operation, which extended to many far-flung destinations including Costa Rica, Tanzania, Mexico and New Zealand.

Teams were re-organised to best take on the task, liaising directly with stranded customers, airlines, transfer companies and ground contacts.