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Kuoni boss hails company-wide repatriation effort

Operators
James Chapple
2 April 2020

Kuoni boss Derek Jones has hailed his team’s “round-the-clock” efforts to help repatriate some 2,000 customers from more than 70 destinations “in just a few days”.

Boss Derek Jones encouraged fellow travel firms to "experiment" with their services during the coronavirus crisis

The operator confirmed on Thursday (2 April) its last overseas customer had arrived home safely at Heathrow from the Philippines.


Kuoni said staff faced a race against time to get people home as flights were cancelled and borders closed at short notice during the two-week operation, which extended to many far-flung destinations including Costa Rica, Tanzania, Mexico and New Zealand.


Teams were re-organised to best take on the task, liaising directly with stranded customers, airlines, transfer companies and ground contacts.