The team said in a joint statement sent to TTG: “Susan was the life and soul of our Burnley store. She always had a smile on her face and made us and our customers laugh out loud every day.
“Plus she was always the person you wanted to choose you in the Secret Santa!
“Susan was not just our colleague but also our good friend and we will miss her dearly.”
The team added they were “so grateful” for the messages they have received from customers and other businesses in the area, as well as colleagues across the business.
The Chancery Walk agency closed on Tuesday last week with a sign left in the door citing “unforeseen circumstances”. It reopened yesterday afternoon (Tuesday August 28).