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Unfortunate incidents highlight value of TMCs

Unfortunate incidents highlight value of TMCs

Adrian Parkes, chief executive of the Guild of Travel Management Companies, said: “Data breaches of any kind are concerning, not only for customers at risk but on a wider scale for the travel industry in an increasingly digitalised world. These unfortunate incidents highlight the value of using a TMC to manage travel bookings for business of all sizes.

 

"Perhaps most at risk of such data breaches are SMEs who tend to book their own travel, however it’s essential they consider using a TMC for travel arrangements as their data will be handled securely and bookings will be protected.”

BA breach 'not the first – and won't be the last'

BA breach 'not the first – and won't be the last'

A spokesperson for the Advantage Travel Partnership said: “Most British Airways bookings our members make will have been via the GDS.

 

"There are occasions they go onto the BA site and use their own corporate cards if they find a better fare, but most will have policies in place that they have to adhere to.”

 

Jhy Worsnop-Hesford, industry consultant and former BA employee, said: "BA have incredible systems and procedures. They take data from any party seriously from the word go.

 

"I don't think it will damage BA's reputation. The way they've handled it so far has been very good. They've outlined the issues, fixed the issue and proposed to resolve any issues or losses customers may face. More importantly, they've not left anyone in the dark.

 

"I think the hack on BA clearly outlines the emerging threat all organisations, not only travel but other industries too, face in the future – and I think customers do understand this. It isn't the first hack on a large corporation, and I'm certain it won't be the last, unfortunately."

 

Greig Ewins, Stewart Travel homeworker, said: "I actually booked my own flights on ba.com during the period of the data theft. I was worried at the time but both BA and American Express have kept us up to date with information which has reassured me and my wife.

 

"It would not put me off BA as unfortunately this is the world we now live in and companies all over the world have the most up to date security systems but there will always be some that still get hacked. I've also not had any issues with customers."

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